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Site Hosting Hell by David Bancroft
While not every visitor to NetNacs! eZine is the owner or webmaster of a site, I think most would find themselves shaking their head about the following account of my site hosting hell experience. (It could also be titled . . . Peter Principle Meets Murphy Online . . . And I am not talking about Murphy Brown.) My unfortunate adventure started shortly after the site was moved to its new host. I mean within 24 hours. The first thing that happened was the inability to use my publishing program to upload the site to the server. I quickly discovered that this server could not accept an updated version of what is termed server extensions, which allows the publishing program to place the site properly on the server so those browsing the net can view it. So, the only choice was moving my site to another server at the same host. This so-called move probably involved another computer a foot away or just across the room. However, it required the same process that is involved with moving to a new host. And a critical process of any move of this nature is propagation . . . meaning the time it takes for your site to become visible to all at the new server, which normally takes 24 to 72 hours. And while I was appreciative of the host transferring the site directly without me having to publish it again from my computer, I soon discovered that it had created another problem . . . assigning a new author that led to conflicts with what I tried to publish as updated files and the server stating the file had already been updated by the new author. I must have called three or four times and submitted at least two online support tickets on this problem alone to no avail. Anything the host supposedly did to correct it did not work. Instead, I devised a work around to this annoying and frustrating problem until the host could correct it permanently. Then I started receiving emails about not being able to see the most updated version of the site, even when I knew that it could not be the case since others, including me, could see the properly updated site. (Mind you . . . my association with the new hosting company was still under 10 days.) The only logical explanation to me about this new problem was that my site was probably still being viewed by some at the older server with this host. Again, I called and presented my theory, which was dismissed as not the case. Fast forwarding to the fourth week and after more similar calls about what I thought was happening with my site, I finally spoke with one person who was shocked that I could access my site at the old server via FTP. He immediately fixed that, then told me that the server extensions were causing the communication problem with my publishing program and the new server, and that the site would be removed from the old server. Yet, this person still could not envision how anyone could be viewing my site from its old location with it being on the new server. Well, the fixing of the server extensions lasted one day, when the same problem started again. Then I received confirmation with screenshots from another individual that the old server was indeed conflicting with the accessibility of my site at the new server. Another stroke of luck came when I was able to open my site at the old server with my publishing program and again at the new server . . . allowing me to take screenshots showing exactly what I had been suggesting for the last three weeks. It meant that both servers had been communicating with my publishing program and causing it to become very confused (simplified explanation). Some times it published pages to the new server and other times the updates were published to the old server. Needless to say, I am no longer a client of this hosting company nor will I discuss in public the overall time it cost and other damages done. Oh yeah, welcome to NetNacs! new home at it is own domain . . . netnacs.com. David Bancroft
Editor-in-Chief
Perspective Archive
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